Frequently asked questions

Aurora Property Management is a Florida-licensed community association management firm. We provide full-service management, standalone financial management, and consulting to condominium and homeowners' associations, bringing boutique attention and institutional discipline to every community we serve.

We manage community associations exclusively: condominiums and HOAs. Our team has particular depth in medium to large condominiums, including beachfront high-rises, but we scope every engagement to the community in front of us.

We serve communities across coastal Volusia County, including Daytona Beach, Daytona Beach Shores, Ormond Beach, Port Orange, and New Smyrna Beach, and we are actively expanding into Orange, Hillsborough, and Pinellas Counties as we grow across Central Florida. Our leadership works wherever our clients are, and on-site staffing is scoped to each property's needs, from full-time managers to part-time oversight.

Yes. Aurora is a Florida-licensed community association management firm, and our leadership includes licensed Community Association Managers (CAMs). The firm carries general liability, professional (E&O), cyber, and fidelity bond coverage.

Two things. First, you reach the people who run the firm, not a rotating queue of account managers. Second, we pair that attention with the reporting discipline, real controls, and compliance rigor of a much larger firm, and every cost is laid out in a clear, itemized structure your board can actually read.

Call us at (386) 681-8934, Monday to Friday, 9am to 5pm ET, or email info@managewithaurora.com any day of the week. You can also use our contact page. Messages go straight to our leadership team, and we pride ourselves on rapid response times.

Three ways to work together: full-service Association Management covering governance, finances, property, and compliance; standalone Financial Management for boards that only want the money handled; and on-call Consulting for specific problems that don't need a full contract.

Yes. Financial Management is a standalone service. We handle budgets, monthly statements, accounts payable, assessment billing, and delinquency follow-up while working alongside your existing manager or board. Some communities start there and expand to full management later.

A complete monthly financial package delivered by the 15th: income and expense detail, profit and loss, balance sheet, accounts receivable and payable aging, and any property-specific reports your board needs. At year end, we prepare the documentation your association's accountant needs for taxes and any required financial reporting, and boards have real-time access to financial records through the owner portal all year.

Collaboratively with your board. We combine the association's historical expense data with current vendor quotes to build a complete budget analysis for the upcoming fiscal year, and we build reserve funding into the budget rather than around it, so the association stays ahead of Florida's reserve and inspection requirements.

There is no one-size-fits-all fee. Every engagement is scoped to the property, whether that means a full-time on-site licensed manager or part-time oversight, and priced in a clear, itemized, bespoke proposal, so your board knows exactly what it is paying for and why.

From smaller HOAs to beachfront high-rise condominiums. Because we scope staffing and services to the property rather than forcing communities into a standard package, size matters less than fit. Tell us about your community and we will tell you honestly whether we are the right match.

Ask. Aurora prides itself on bespoke management solutions built around the best technology and people available. If your community needs something you don't see on our Services page, email info@managewithaurora.com and a member of our team will be happy to discuss how to solve it.

Use the Request a Proposal form and tell us about your community: type, size, city, and the services you are interested in. We will follow up quickly, usually with a short conversation first, and then prepare a clear, itemized proposal scoped to exactly what your board needs.

Owners in Aurora-managed communities can pay online through their community's secure owner portal, which also shows your balance and payment history. If you need help accessing the portal or want to pay another way, contact our office and we will get you set up.

Owners receive a portal invitation when Aurora begins managing their community. If you can't sign in, try resetting your password first. If the issue persists, or you never received an invitation, email info@managewithaurora.com and our team will get you access.

Submit requests any time through your community's owner portal, or call or email our office during business hours. Requests are tracked from submission through completion, so nothing gets lost.

If life or safety is at risk, call 911 first. For urgent property emergencies, like active water intrusion or a failed elevator, contact your community's on-site office or your site-specific emergency number if one is available, then notify us through the portal so the response is documented. Our team responds promptly to urgent issues.

Governing documents, budgets, and meeting materials for Aurora-managed communities are available in the owner portal's document library. You can also submit a records request to our office, and we will respond within the timeframes Florida law requires.